1. Cancellation of Orders

1.1. You have the right to cancel your order within 4 hours from the time it was placed, provided that the order has not been shipped or processed.

1.2. To cancel your order, please contact our customer support team at [Customer Support Care.earthodox@gmail.com/6358900689] and provide your order details.

2. Refund Policy

2.1. We strive to provide you with high-quality beauty and personal care products. If you receive a product that is damaged, defective, or not as described, please contact us within 2 days of receiving the item.

2.2. To request a refund, please follow these steps:

a. Contact our customer support team at [Care.earthodox@gmail.com/6358900689] and provide your order details and a description of the issue .

b. You may be required to provide photographs or other evidence to support your claim.

2.3. We will review your request and, if eligible, provide you with a refund, replacement, or exchange within 15 business days.

2.4. Refunds will be issued to the original payment method used during the purchase. Please allow 15 business days for the refund to process, depending on your payment provider.

3. Return and Exchange Policy

3.1. We accept returns for eligible products within 2 days of receipt. To initiate a return, please contact our customer support team at [Care.earthodox@gmail.com/6358900689] and provide your order details.

3.2. To be eligible for a return or exchange, the product must be in its original condition, unopened, and with all original packaging and labels.

3.3. Shipping and handling charges for returns and exchanges are the responsibility of the customer, except in cases of product defects or shipping errors.

4. Non-Returnable Items

4.1. Certain beauty and personal care items may not be eligible for returns due to hygiene and safety concerns. These items include, but are not limited to, the following:

Makeup and cosmetics

Skincare and body care products

Hairbrushes, combs, and other personal grooming items

Please contact our customer support team if you have any questions regarding the eligibility of specific products for return.

5. Cancellation and Refund Exceptions

5.1. We reserve the right to refuse or limit cancellations, returns, or refunds in the following cases:

a. Products that have been used, opened, or damaged by the customer.

b. Items returned without original packaging or labels.

c. Products returned beyond the specified return period.

d. Products not purchased directly from our website.

6. Contact Us


If you have any questions, or concerns, or would like to request a cancellation, return, or refund, please contact our customer support team at Care.earthodox@gmail.com/6358900689 during 10 AM to 6 PM Monday to Friday. We are here to assist you and ensure your satisfaction.

Please note that this policy is subject to change, and the most recent version will be posted on our website.